Loading...
Dr. S. Menaka is Assistant Professor and Head of the Department of Public Administration at Rathinam Global Deemed to be University, Coimbatore, India. Her research interests include public administration, e-governance, digital governance, and smart city development.
The swift progression of Artificial Intelligence (AI) is revolutionizing urban governance, transport management, and the provision of public services. As urban populations expand, municipal officials encounter escalating issues concerning sustainability, transportation, resource distribution, public safety, and civic involvement. AI-driven leadership amalgamates data-informed decision-making, astute governance, predictive analytics, and digital transformation techniques to cultivate innovation and enhance urban living standards. By utilising AI technologies such machine learning, deep learning, Internet of Things (IoT), big data analytics, cloud computing, and digital twins, leaders may optimise urban operations, improve transportation efficiency, and provide citizen-focused public services. This chapter examines the ideas, frameworks, applications, difficulties, and future trajectories of AI-driven leadership in smart cities, transport systems, and public service innovation, highlighting its significance in fostering sustainable, resilient, and intelligent urban ecosystems.